Return Policy

Here at Sommiezhair, we pride in our high levels of customer satisfaction. We maintain a very high level of quality control whilst ensuring that our customers receive nothing short of the finest quality of human hair extensions and wigs.

All our hair products are derived directly from its country of origin and are properly wigged and styled.

As part of our quality assurance measures, every order is thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers.

Due to the nature of our products, all sales are final.
Refunds are not allowed, however, exchanges maybe accepted subject to the terms and conditions below:

• We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product has an oversight fault and is returned within 48 hours after the recorded receipt of the item.
• We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off due to sanitation requirements.
• All shipping and handling costs will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
• We must receive the merchandise before an exchange can be made.

In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.